Return Policy – inArtio S.M.P.C.

Last updated: 25 September 2025

1. Introduction

This Return Policy sets out the terms and conditions for returning products purchased through inArtio.com, which belongs to and is operated by inArtio S.M.P.C.. The policy complies with applicable Greek and European consumer protection laws (Directive 2011/83/EU).

2. Right of Withdrawal

Consumers within the European Union have the right to withdraw from their purchase within 14 days from the date of receipt, without providing any justification.

To exercise your right of withdrawal, you must notify us in writing (via email to info@inartio.com) within the above period.

3. Exceptions

The right of withdrawal does not apply in the following cases:

  • Personalized or custom-made artworks and items.
  • Products that have been used or damaged after delivery.
  • Products that, due to their nature, cannot be safely returned (e.g., fragile items without their original packaging).

4. Return Procedure

For a return to be accepted:

  • The item must be returned in its original condition, without damage or wear.
  • It must include all accompanying documents (e.g., certificates of authenticity, invoice/receipt).
  • It must be returned in the original packaging, where possible.

The customer is responsible for safely packaging and shipping the item back to the creator or to the address provided by inArtio S.M.P.C.

5. Return Costs

Return shipping costs are the responsibility of the customer, unless the item is defective or an incorrect product has been delivered. In the case of a defective or wrongly delivered item, the return will be free of charge for the customer.

6. Refunds

Once we receive and inspect the returned item, we will inform you of the approval or rejection of the return. If approved, the refund will be issued within 14 days from the date of approval.

Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed.

7. Defective or Damaged Items

If you receive a defective item or one that has been damaged during transport, you must notify us immediately (within 48 hours of receipt) at info@inartio.com, providing photos of the item and the packaging.

8. Contact

For any questions or requests regarding returns, please contact us:

inArtio S.M.P.C.
Address: Ethnikis Antistaseos 70, Peristeri, 12134, Greece
Email: info@inartio.com